Frequently Asked Questions

Get answers to common questions about Waterfall Hair Spa: Refresh - 30 mins.

Your service includes a targeted scalp cleanse, soothing scalp massage, and conditioner application followed by a gentle rinse and styling as needed. The therapist will tailor pressure and products to your needs, completing the treatment in approximately thirty minutes.

Yes, the treatment is designed for all hair types. We select lightweight or hydrating products based on your hair’s condition. Please inform us of sensitivities, scalp issues, or product preferences so we can customize the experience safely.

Frequency depends on your scalp and lifestyle: every one to two weeks for oily or product-heavy hair, or every three to four weeks for regular maintenance. Your therapist can recommend a schedule based on results and personal needs.

Generally yes—gentle, color-safe products are used. If you recently had chemical treatments or coloring, tell your therapist. We recommend waiting at least 48 hours after a color service and performing a patch test if you have concerns.

No prior washing is necessary. Arrive with dry or lightly styled hair so the therapist can assess scalp condition and product needs. If your hair is heavily styled with products, mention this when booking for the best results.

Immediate freshness and improved manageability typically last several days to a week, depending on hair type and products used. Scalp clarity can persist longer with recommended at-home care and regular maintenance appointments.