Frequently Asked Questions

Get answers to common questions about Heart & Soul - 120 mins.

Your 120-minute journey begins with a brief consultation, followed by calming bodywork, hydrating rituals, and restorative techniques. Expect warm oils, gentle stretches, scalp and foot treatments, and time to rest afterward. Therapists tailor flow to your needs for deep relaxation.

Yes. Heart & Soul welcomes first-time guests; therapists adapt pressure and pacing to your comfort. We'll review health history and preferences before starting, and can simplify elements if you'd prefer a gentler introduction to spa treatments.

Absolutely. Communicate your preferred pressure during the consultation and anytime during the session. Our therapists adjust techniques continuously, ensuring comfort and effectiveness while avoiding any painful or sensitive areas there.

Hydrate well, avoid heavy meals beforehand, and arrive ten to fifteen minutes early for check-in and consultation. Wear loose clothing to change into, and disclose medications or health concerns so your therapist can tailor the experience safely.

Certain conditions may require modification or medical clearance, including pregnancy, recent surgery, blood clots, uncontrolled hypertension, contagious illness, or skin infections. Always disclose medical history; we’ll advise whether Heart & Soul is appropriate or recommend alternatives or physician approval.

The package includes two hours of personalized care: full-body massage, exfoliation, warm oil therapy, scalp and foot treatments, aromatherapy, hot towels, and finishing hydration. Add-ons like cupping or advanced modalities carry additional charges.